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GLOBAL RENEWABLES ONLINE - DECEMBER 2011
stand the importance of process then your
team is going to trust you.”
Innovation, for BESTECH, is the “secret
recipe”, and there is no better example than
the company’s progress in their product
suite, a group of automation products that is
second to none.
PRODUCT INNOVATION
AQM™ is BESTECH’s complete hardware
and software solution for environmental
monitoring. The system encompasses the
entire information management life cycle,
from capture to reporting and archiving.
AQM™ systems ensure consistent collection
and storage of environmental data, which
ultimately drives productivity upward and
costs downward for BESTECH clients.
BESTECH has made changes to the AQM™
architecture of late, making it “more open,
so our clients can get connected to our
systems more easily,” says Boudreau.
Sharing information is critical with
environmental monitoring. “We want our
clients to be able to change their processes so
that they can change the impact they have on
the environment. We have opened up the
back end of our system and also added
capabilities in our software that evaluate
variable parameters,” he explains.
The company has made the biggest strides
recently with their NRG1-ECO™ system. “We
have developed systems and put tools in our
clients’ hand that enable them to be more
capable of managing their energy in a much
better way. The intent of the technology is to
give them the tools and knowledge so they
can understand their energy consumption
profiles,” Boudreau outlines.
can’t be scared to get out of their comfort
zones—that’s how they’ll grow,” Boudreau
continues.
The company itself has always sought to
branch out into unfamiliar territory in order
to stay innovative. In fact, BESTECH recently
reached an incredible goal that originally
wasn’t part of the plan—but exemplifies their
uniqueness in the industrial sector.
“We are very proud to announce that we
have received our ISO9001 2008 certifica-
tion,” Boudreau beams. There is reason to
celebrate: it is not commonplace that a service
company receives such a certification. “This
is really unique.” The certification recognizes
the exceptional quality control that goes into
BESTECH’s work. “We insist that quality is
the lead factor in everything we do,”
Boudreau adds. How the team performs
ultimately contributes to the measurement of
quality for BESTECH.
“Clearly, customer satisfaction is number
one. It all comes down to being on time, on
budget, and on spec—this message is
delivered to all our employees. We need to
continually be aware of everything we’re
doing, and make sure that we are committed
to this motto. It’s easy to say, but harder to
achieve,” Boudreau explains.
“People understand that message, and are
engaged in the role they play in achieving
that goal. It is all with the purpose of better
ensuring client satisfaction and quality
control: meeting and exceeding their
expectations.”
The BESTECH formula includes
continually adjusting processes in order to
improve them. Like any successful team,
BESTECH employees are motivated to
optimize processes so that the entire team
will benefit. “We want employees to learn
from the team. They need to be thinking that
no matter what they’re doing, there is a
process behind that activity. We simply ask
them to question how a process can be
better,” Boudreau explains. “If you under-
“ We want to help our clients ei-
ther do more with the existing re-
sources they have or do the same
with fewer resources. We sell
technology to improve
productivity.” Boudreau
BESTECH - SUSTAINABLE BUSINESS SPOTLIGHT